ResMed AirSense 10 Repair | Authorized Service Center (2023)

ResMed AirSense 10 Repair | Authorized Service Center (1)
ResMed AirSense 10 Repair | Authorized Service Center (2)
ResMed AirSense 10 Repair | Authorized Service Center (3)

We are one of three ResMed Authorized Repair Centers nationwide. We use the same ResMed AirCurve 10 and AirSense 10 repair parts, test equipment, computer calibration software and testing procedures as ResMed. We're just faster and cheaper. Don't be fooled by other companies that claim to be "certified".

Our ResMed factory trained, certified and authorized CPAP repair technicians service all models in the ResMed Air10 series, including the AirSense 10 Autoset (automatic CPAP) and AirCurve VPAP machines. If your cpap machine is covered under the ResMed CPAP Repair Warranty, then you only pay for return shipping. Please view ourcpap repair warrantypage for more information.

Warranty and non-warranty repairs are available at our state-of-the-art CPAP repair center located atOcala, FLandBerlin, Connecticut.We Offer Free, No Obligation CPAP Repair Estimates, Free Shipping, and Fast Service, All inacceptable price.Local?You are welcome to bring your CPAP machine to one of our locations for an on-site evaluation and repair.

If your AirSense 10 displays an error code or error message, click here for possible causes and corrective actions.

Learn How to Schedule Your CPAP Repair

We are an authorized service center specializing in CPAP repairs and BiPAP repairs. This video will help you complete the program service form and generate a free shipping label.

Wondering how much it will cost? here you go!

blower motor


flat rate

Price includes:Charts, Filters, and corresponding sections for UPS Ground.

Price does not include:Damaged, missing parts, humidifier, water tank and other consumables.

Main PCA board


flat rate

Price includes:Charts, Filters, and corresponding sections for UPS Ground.

Price does not include:Damaged, missing parts, humidifier, water tank and other consumables.



flat rate

Price includes:Charts, Filters, and corresponding sections for UPS Ground.

Price does not include:Damaged, missing parts, humidifier, water tank and other consumables.

Extended warranty available

ResMed AirSense 10 Repair | Authorized Service Center (4)

free estimate

Get a free estimate of your CPAP repair costs before you send your machine back.

ResMed AirSense 10 Repair | Authorized Service Center (5)

free shipping

We provide you with shipping labels for free!

ResMed AirSense 10 Repair | Authorized Service Center (6)

quick service

Our factory authorized technicians are fast and have some of the best repair times in the industry.

See what others are saying about Altra CPAP Repair!

I was a little skeptical about shipping my CPAP across the country for repairs, but I've reached...At my wits end trying to fix the loud noise my machine is making makes it unusable and getting no help from my healthcare provider or the manufacturer. I decided to send my machine to Altra and hope it goes well. My suspicions turned out to be unfounded; I was notified immediately after my machine arrived, had my machine appraised, had an estimate sent the next day, and paid easily online. The repair was very quick and my machine was returned to me in perfect working condition a week later, the noise issue was completely gone. I totally recommend the Altra to anyone having issues with their machine. Very fast, professional and courteous more

Josh H.

16 May 23 at 21:39

Fast service and fast turnaround are all done through their website and email exchange, no need...Call and talk to anyone. Within two days of receiving my machine, they provided a full diagnostic report, repair estimate, and provided an invoice for payment with my written approval. Two days later, the machine was repaired and shipped back to me (4 days total). The repaired machine was 7-8 years old, so I bought a brand new one in the meantime, don't know if it will be repairable, and now I have a spare AirCurve 10 that I can use while traveling while putting the new The machine is at home. Their quotes are exactly the same as the prices on their website for different types of surprises or upsells which is a more

Greg H.

May 13, 23 at 15:16

I cannot express my amazement at how efficiently and quickly ASP resolved my CPAP problems. I mailed my...Unit to them and in less than 2 weeks I had my unit working like new. At first, I doubted that I would have a problem. But I am completely satisfied with my experience with this company. Great service, they kept their word and got my machine back in record time. Thank you ASP for the great work and friendly more

Doug W.

May 23 17:11

What a treat to be able to repair the parts you need for your instructions are...Simple, returns quickly. The hardest part was finding a place to pack and ship it to get it repaired. Thanks. Again for this new repair, valuable service. I am so thankful that the O2 Concentrator was installed so quietly and ensured I got the sleep I needed the next day. Thank you are 5 star service!read more

Tony G.

April 21, 23 at 12:50

Robert Hernandez J.

Apr 14 23 at 22:17

Wow, that's like getting a new cpap. The payback is very fast and the cost is reasonable. overall...The process is very simple. Thank you for a job well done!read more

Larry A.F.

31 March 23 at 15:00

They replaced the blower motor on my ResMed Aircurve 10 VAUTO for a reasonable price and it was very...Quickly. (I suspect that ResMed designed these units to have a limited lifespan.) After receiving the repaired unit, I took it to my local Apria branch and asked them to check that the pressure was set correctly based on the sleep test I provided to the Altra. Apria confirms The pressure is set correctly. I would definitely use this company again for my CPAP more

Richard B.

11 Mar 23 23:44

My ResMed-10 needed a new blower motor shortly after the warranty expired. Local ResMed...The store told me to expect an 8-10 week turnaround time. Altra returned my repaired CPAP within 2 weeks including 3 days of UPS shipping in each direction. Excellent service and more


7 March 23 at 20:36

phone number please

St. M.

Feb 19, 23 at 10:48

Definitely saved my life!

Wes H.

23 Feb 16 23:43

Fast and helpful response to my inquiries regarding repair or replacement of my product...air more

Linda D.

27 Jan 23 02:04

I would like to thank Altra for repairing and cleaning my Claire oxygen concentrator. i feel confident...Send them my more

Lynn M.

26 Jan 23 at 14:25

Fast service and quick turnaround is a big plus. They provide a complete diagnostic report and...Their repair warranty. Now I have a spare AirSense 10 that I use at my summer house. Their quotes match the prices on their website for different types of surprises or upsells. I recommend them to my son and brother in case their machines need more

Richard M.

11 Jan 23 03:18

Very happy with the repair of my Aircurve10ST! Had to ship it all over the country, once...Received, repaired, will be back in two days. Works like new again!read more

Stephen K.

00:26 03 January 23

Fast and reasonable price with warranty. well done

Mike H.

Dec 29, 22 at 23:30

Great service started when I contacted Altra to request service. My voicemail is...Came back in time and described a thorough explanation of the process. I downloaded the shipping instructions and followed them to ship my CPAP unit to Altra. Altra inspected my unit to confirm the problem and the cost of the repair. My repair seems to have started before my payment reached them! My CPAP was clean and running quietly in no time. Great service, thank you!read more

Gary S.

21:42 26 December 22

Perfect full service and great shipping, the only place to go for bottle cap repairs. quickly...Service and communication!read more

Charles W.

Dec 23, 22 at 21:30

Search for repair options. They say the hours are 8:30-5:00 but there is no automatic waiter or...Carrier options. The phone just rang, so turn to the more responsive more

Scott R.

14 Dec 22 19:21

Quick and painless fix to my ResMed 10. The turnaround time exceeded the promised return. repair...Reasonably priced including my shipping. Could not have asked for a smoother process. There is a lot of communication at every more

Very helpful and fast repair service! We went to their office in Florida and they fixed mine...Husband's Cpap machine in 1 1/2 hours. They also tracked down a Canadian warranty for him. Smooth, great operation. more

Louise H.

Nov 22 21:36

Taking my wife's everflo Q in for repair. The concentrator is repaired and sent back...My home is very timely. The company keeps me informed. highly recommended. Thanksread more

Dave W.

November 21, 2022 at 20:59

They fixed my CPAP machine. Thanks!

Larry Y.

20 Nov 20 18:49

Stay away from this place. They advertise that they can fix anything, but not mine...Resmed Bipap, first I needed a part that was off for 2 weeks, then the technician was busy, then I needed another part that was backordered... I asked for a refund and got more

John F.

19 Nov 22 at 17:59

To date, the service departments of Reliable Respiratory and Altra Service Professionals have...Bees are great. This machine is undergoing repairs and I'm sure it will be back to like new. I'll post an more


19 Nov 22 01:21

I had them fix my Airsense 10 and I'm happy with it, it lasted a few days. machine started...Closed itself within a week of spending $500 on repairs. I sent the machine back and they are now claiming it was water damaged within a few days of me using it, so nothing is covered under warranty. Totally false. I'm in the process of having it shipped back to me... at my expense! My cpap was out of warranty in less than a month. I don't trust this company now. I wouldn't use them if I were more

I am AMO.

Nov 22 18:57

I am very satisfied with your service. Repair service was excellent and prompt. you...Saved a machine that I feared was beyond more

Magda Q.

31 Oct 22 at 17:09

Fast turnaround, great communication! highly recommended


30 Oct 22 13:46

My Eclipse 5 is 4 years old and does not provide enough oxygen under any circumstances. them...Re-pour the sieve bed and replace the filter and it works better than ever. Great turnaround time and not more

Terry H.

29 Oct 22 at 18:56

The service responded quickly and well to estimates within my budget. Once determined...Repaired, and a few weeks later my Sequel 5 was shipped back to me looking and working like brand new. I would recommend Altra Service to anyone in need of cost-effective repairs to their more


29 Oct 22 at 17:25

Send your machine to a CPAP repair location while all the online scams are going on...A little uneasy. But I have to say, it didn't take me long to realize that these guys were of a high standard after arranging for my machine to be serviced. Everything went exactly as they said it would, and any questions I had were answered immediately. Got my machine back on time and saved a ton of money over buying a new machine (including expert appointment). Can't recommend it enoughread more

Craig F.

27 Oct 22 22:22

Repair work is fast and efficient.

John S.

27 Oct 22 15:52

I found Altra CPAP Repair through an extensive web search. I had them replace the motor/blower...I have 22,842 hours on my ResMed S9. That motor/blower is dying and getting louder is a sure sign that the bearings are about to fail. For a flat rate, Altra replaced the motor/blower, then did a full diagnostic on the ResMed S9 machine and passed all tests. Better and cheaper than trying to replace it! Now I can get another 6 years from this wonderful machine! Thanks Ultra! !read more


23 Oct 22 at 17:12

Altra Service Professionals are excellent. If your CPAP machine needs repair, the ASP is...Way to go. They were very professional in handling my CPAP repair. They kept me updated on the progress of the repair and the cost was reasonable. My CPAP machine is in good working order. It's like a new machine. I highly recommend ASP for CPAP more

Orlando "Aviation4life" N.

Oct 21, 22 at 16:47

Googled cpapp fixes and found Altra. I checked their website and reviews. set send...In and done. Receive an email with an estimate, pay with PayPal. Cpapp was fixed the next day and all fixed 2 days later. Great service and keeps me informed. Thanksread more

Anthony M.

19:03 20 October 22

Good place! They are affordable, the turnaround time is fast, they are very professional,...And know CPAP machines very more

Joe P.

15 Oct 22 00:05

They did a great job fixing my husband's cpap. I'm worried because I sent it to...The Florida facility as Hurricane Ian approached. The unit got there right after the hurricane and they had it fixed within hours of sending me a quote. Sounds like new! ! ! ! I highly recommend it to anyone having problems with their unit. This is so much easier than I thought! ! ! ! ! ! ! Thank you everyone!read more

Dana Ulmer S.

14 Oct 22 15:11

Very happy with the process and the information provided about the progress of my repair.

Thomas B.

Oct 13, 22 at 23:39

Very pleased with the repair work and Altra's professionalism. would definitely recommend...and will use them more

Ron G.

October 13, 2022 at 20:15

Cheryl L.

13 Oct 22 at 16:42

I am very pleased with the professional way the repair was done. everything is taken care of...Step by step through email smoothly. Everything I needed was explained and what I needed was emailed to me immediately. Every email is answered promptly. I received my CPAP machine within two weeks, very carefully packaged. It was sent and returned by UPS. This time period is included in the two weeks from South Carolina to Florida. I highly recommend more

Betty E.

00:05 02 October 22

My wife's CPAP needs repair, is out of warranty, and is not eligible for a new CPAP...through health insurance. Our local CPAP store recommended Altra. I contacted them. They sent me a mailing label. I boxed up the machine and took it to the UPS store. They handle the packaging. Altra paid for the postage. When Altra received the package, they told me that an estimate was coming. A few days later, I got an estimate to fix it. I told them to go ahead and charge my credit card for the estimated cost. About a week later, I got an email saying the repair was done and UPS would send it to me shortly. I got it a few days later and it was back to normal. All in all it was a very pleasant experience dealing with more

Tom S.

00:54 Oct 22nd

The turnaround time is very good. The whole process is quick and easy. will not hesitate...use the service againread more

Michael J.

9/30/22 01:57

Restored to immaculate condition at a reasonable price in a reasonable time. tough as...more more

Saul S.

9/29/22 22:48

corrected my problem. Works like new.

Lee M.

9/29/22 22:19

Definitely the best and fastest service and repair I've had in years! excellent the whole more

Angus M.

29 Sep 22 19:32

Tested and repaired quickly, would not hesitate to use them again with any issues

Robert L.

29 Sep 22 at 18:15

Personable, I honestly don't know if it's the best price, but I needed it so I got it, got it...In prompt estate and easy paymentread more

Danny S.

29 Sep 22 at 18:14

Super easy to deal with. fast process

Mike A.

29 Sep 22 at 18:08

Website Update Needed - CPAP Repair Process From When It Leaves My Home To When It Leaves My Home...It took almost a month to return and that's when I requested an update and it was approved and paid for the repair within minutes. If you rely on CPAP, be aware that you will be without it for a while. The machine is like new, and the workmanship is still more

Allen M.

25 Sep 22 at 15:50

Great communication, repair was done exactly as described and estimated...price. My machine is working like new again. I am very satisfied with their service and will use again if more

Kevin W.

24 Sep 22 02:37

They were great communicators, checked my insurance coverage, and restored my machine...And come back to me quickly. I couldn't ask for more. philipsread more

Anthony P.

23 Sep 22 at 20:49

Repair equipment to perfect working condition

Tom G.

23 Sep 22 16:03

I was very impressed with the Altra CPAP service and the speed with which my CPAP machine was returned...Fully functional with new motor. I would highly recommend this company the more

Sharon W.

23 Sep 22 16:01

I have had two of my CPAPs serviced using ASP and in both cases the service was...Impeccable "turnaround" times and they are very well priced compared to comparable serviced facilities. I highly recommend it to anyone in need of CPAP more

Samuel b.

23 Sep 22 15:41

Professional service good communication fast response I will definitely use this company...quality work againread more

Gary B.

23 Sep 22 15:37

ASP fixed my "Cpap" machine perfectly. They set all levels and parameters their original form. They tested everything on the machine and put the readings in the box. You couldn't ask for a better repair process. Bob D did a great job restoring my airsense 10 "Cpap" machine! ! ! !read more

john c.

23 Sep 22 15:10

Great service, about an hour in and out, all issues resolved. highly recommended.

Steven S.

23 Sep 22 14:47

After several years of daily use, my ResMed CPAP blower is making noise. due to my local...The company would rather sell new equipment than repaired equipment, I found this company online. Based on the comments, I gave it a try. They offer a very streamlined process. Simply request a UPS label for your box and have it delivered. Within a few business days, they emailed me a flat rate quote of $275. It was paid for via a sitelink, serviced, and sent back to me. 6 days in total. This machine looks like brand new. Money well spent, breath more

George R.

Sep 6, 22 at 10:46

From submitting a repair request to obtaining a UPS label, everything is easily done online...Let them inspect and advise on issues, payments, repairs and returns. Sounds like an 80 year old with COPD if the blower motor assembly fails! Fixed rate pricing. Get back to me at a very reasonable time. My Resmed Airsense 10 is probably quieter than it was a few months ago. Back to the factory quiet. The most important thing is that the cost is fair and reasonable, and the turnaround is fast. Less than 10 working more

Brian E.

00:30 02 September 22

Repairing my Resmed AirSense-10 was great! Thanks!

Dave D.

Oct 22 01 20:36

This company, Altra Service Professionals fixed my CPAP machine within a few weeks. I mail...It came on a Friday and was picked up the next Friday and it worked fine again. Great service and great company. I highly recommend. more

Sandy B.

1 Sep 22 at 15:47

Fast service and reasonable prices. Very happy with my repair and customer service...receivedread more

Scott D.

1 Sep 22 14:26

Such great service we had to send simply go machines from overseas which was great...It was stressful but they always responded to my emails and questions in a really good way and did a great job with the machine, we are very happy to thank you for the extra service that means a lot to more

Graciela Ines Olmos T.

01:33 01 September 22

The machine works better than when I bought it! ! marvelous!

Ross S.

8/29/22 02:15

The service is fast and the prices are low. The device works better than new.

Philip D.

09:58 26 August 22

I used it twice and my CPAP machine was fixed and returned the next day.

Ed V.

8/25/22 16:26

Once sent, I need to get in touch to receive updates on my repair. They also said that I...Invoices will be received for payment prior to work completion. I didn't receive it, but when I'm in my Paypal account, I see the charge to be paid there...? ? ? So I paid right then and there. After that, I received my machine in no time. Plus, maintenance costs are 50% of the cost of the machine itself! On a positive note, the machine is running better than it has been in the last year or more

Teresa P.

8/23/22 14:35

I have waited years to find the right company to fix my CPAP machine and here I am...Lucky! This company has done a fantastic job in everything. I brought it back a day early and it worked great! I recommend them to everyone!read more

Robert B.

22 Aug 22 at 18:32

This is the second time using this service. We are satisfied with the quality and urgency of the work...Respond to our requests. They have excellent shipping and diagnostic logistics. We will definitely recommend this company to our friends and more

Mullen M.

22 Aug 22 15:29

Used it twice, both times the maintenance and communication were excellent! I will continue...Use and recommend that you do the more

Brian R.

8/22/22 15:17

I was so impressed with the Altra that I almost didn't know where to start. I first took my malfunctioning machine to...I originally got it from Lincare. They sent it to ResMed. Now this is a medical device, but neither Lincare nor ResMed is a loaner or demo or any type of replacement for when my machine gets serviced. Lincare has never contacted me to let me know the status of the machine. Did ResMed get the machine? Can they fix it? When can I get it back? cricket. After I called them multiple times, they told me the repair at ResMed would take 8-10 weeks! I asked them to send the unrepaired machine back to me. Then I found out about Altra and called them. They told me it would take about 1-1/2 weeks, and they even post an estimated repair cost on their website. As soon as I got the machine back from ResMed, I sent it to Altra. Their process is simple and straightforward. The most complicated part is getting it to the UPS store, which is - well, not complicated. I got my receipt and repair estimate within a few days. I have questions about estimates and email them. surprise! A real person answered my questions within hours. I approved the repair and sent the machine back within 8 days. These people are completely united. I wholeheartedly recommend them for CPAP rehab. Very very impressive more

Don M.

8/21/22 23:44

Amazing service and professionalism. Got my unit fixed within 24 hours I'm thrilled and will do...Doing business with them again in a heartbeat Highly recommend A+++read more

Laura S.

8/21/22 13:29

Positive experience with this company. It took months to get the parts, but nothing broke....Equipment received in good working condition. Customer service was very helpful and understanding of my more

Don S.

8/19/22 23:38

Altera is great. The whole process is very simple. All you have to do is submit your...Request, print your shipping label and drop off the package with UPS. Expect a very short turnaround time and the machine came back professionally packaged and working like new. Altra has repaired my Resmed twice with the same results. Great turnaround, service and more

john c.

8/15/22 13:47

Contacted Altra, sent them my in-warranty machine and they replaced the noisy blower...motor and send it back with detailed repair records. All charges for UPS Ground Shipping. Thanks for the great work!read more

Jeffrey G.

8/11/22 22:37

Excellent customer service, repair service and price! Turnaround time is also short...Excellent. My machine is super quiet and I'm thrilled. Thanks more

Larry F.

8/9/22 at 12:00

They don't clean refurbished parts, and they don't change filters. Here is the the sieve bed tank or assembly, and the compressor or pump. From experience, I've also noticed that the purity rate isn't realistic for a refurbished label, if it's not a leak pressure, or just a bad more

Nicholas N.

00:15 27 July 22

Sent them my CPAP Saturday morning. They received, repaired and put my device back in place...Mail Monday! The turnaround time is less than a week and my unit is running fantastic. Laurie was my contact there and it was a pleasure to work with. If your CPAP fails, you want these people on your team. a+++read more


Jul 23, 22 11:26

Altra CPAP Repair mishandled returns even though my CPAP machine was serviced as needed...transportation. Well, mistakes happen, but the most disappointing thing is that they could have taken steps to correct the shipping issue, but they did nothing. In the end I had to sort things out with UPS and drive 80 miles to pick up my package. If they drop the ball, they should at least pick it up. I am updating my review in response to the Altra CPAP repair shop owner's comment: I am posting this review for the benefit of future customers. When there was an issue with return shipping, Altra CPAP Repair did not follow up and fix the issue. I stand by the facts stated in my more

Joseph D.

17 Jul 22 02:22

Repairs don't come cheap. But they are great! Quick and polite service, it runs better,...Much quieter than when it was new. I feel like I now have a new cpap more

gary o

July 16, 2022 at 20:20

Wow! - I can't believe how fast the turnaround time is! Very easy to send, pay and get...Fix your project in the shortest possible time. Very responsive to all emails - great customer more

Jon H.

Dec 17 18:32

Perfect customer service. My machine was in and out within 3 days. Best of all it works...Like new. I want to thank the more

Domingo J.

Jun 22 11:34

I ordered a refurbished AirSep NewLife Intensity 10L Oxygen Concentrator from Altra Service...professional. The device was in good working order when I received it. I ordered it while using a Mildly Hyperbaric Oxygen Chamber (MHBOT). When I plug the pipe into the MHBOT, the concentrator does not function as desired. I contacted Altra and sent it to them. They are amazing and relentlessly trying to find a solution. Bob is the best service professional I've ever met, and he spends a lot of time trying to figure out what's wrong. He is so kind, patient and helpful. While this machine was tested to work, they sent me another refurbished machine that worked with my MHBOT. I highly recommend this company! ! Don't go anywhere else! !read more

Patty L.

Jun 22 22:26

We are very satisfied with this service! ! My mom accidentally dropped her POC machine, and...The screen is cracked and unusable. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine it was basically brand new. My mom can now leave the house again and be free. The whole process is easy to understand and very affordable! ! Fantastic from start to finish. Would definitely recommend!read more

Alisa W.

Oct 22 03 20:55

I recommend Altra C-Pap Repair. My C-Pap is humming loudly. I mailed my C-Pap...Give them on May 4th and pick them up on May 12th. They even checked to see if my machine was still under warranty, and it was! My only cost is shipping the machine back to me. Felt great using my C-Pap last night and got another good night's sleep! Thank you, Altra, for your fast and great service! I would recommend Altra C-Pap more

Charlie S.

18:06 13 May 22

Excellent in every way. very professional.

Rene D.

4/21/22 12:46

My first experience with the Altra was not positive and could have earned a two star review. part...Was delayed and I couldn't get any information from the front desk. Later in the process, I contacted one of the officers and got an immediate and helpful response. Since receiving my oxygenator I contacted him again (from the campsite) with a question and again received a correct instant response. We were able to fix our oxygenator on the spot based on the information he provided. For this reason, I give the Altra a five-star more

give life.

14 Apr 22 00:09

Very fast and thorough....about to send my backup machine and it has the same problem...The one I just more

Georgia P.

April 11, 22 at 19:31

The best customer service you could ever want.


06:54 4/10/22

Just had my first Altra experience in Ocala, FL - 5 stars. Talk to Cassidy on the phone,...Very polite and professional. Took my Caire Companion 5 concentrator to them for warranty repair. Met with Cecilia upon arrival and she was also very polite and professional. My machine was fixed and ready to be returned to me within three hours. Repair technicians take the time to explain exactly what they found and what they did with the repair. All in all a very positive experience - I would recommend these guys without hesitation!read more

Kirby C.

04/04/22 22:07

I have a problem with my CPAP ResMed Airsense 10. Send it to Altra for repairs. they are...Prompt to let me know they received it and it might still be under warranty. They inspected it, let me know it was under warranty, repaired it, and shipped it back to me. It works well. I just need to pay for shipping. They work great and I will be back if I have any problems with my machine in the future. Great more

Jason B.

30 March 22 at 14:50

The service reps are great and very helpful! Thanks Altra for fixing my CPAP!

Ryan H

30 March 22 at 14:35

The customer service reps are rude.

Chris F.

29 March 22 at 19:44

Hi my name is Jim and I live in a small town in Wisconsin and I never do reviews but feel...This time I need to let everyone know that they will love what Altra Professionals has to offer. I have a Resmed 10 car and it started wheezing so I contacted the company that sold it to me and they said they could fix it but it would take up to 2 months and they could rent me a machine until mine was It's fixed. Well, 4 months later, $379,00, I received my machine and when I opened it, the pressure was so high that I couldn't use the machine. Needless to say I felt cheated, the company said they were not sure why the machine did that. Not wanting to deal with them anymore, I found Altra Professionals online, I called them and a lady rep answered the phone and she was very polite and answered all my questions so I filled out the repair form and received my shipping label and mailed it to my machine. Within a week they sent me an estimate for the repair and said if I wanted it fixed all I needed to do was approve the repair, which I did and received an invoice the next morning with the cost of the repair and a secure site to pay, I'm glad they accept Paypal! I paid immediately and received my machine within a week, it works like brand new, it only took a total of two weeks to fix my machine, the repair work is covered by a 1 year warranty. They are a very professional and courteous company and I will be working with them on all my future repairs. Thanks Altra, Jamesread more

James B.

March 27, 2022 at 20:57

Sent to a repair facility just for routine service, over $600 to rebuild something...That works. I took it back and sent it to Altra Servic Professionals and they charged me $45 for a full diagnostic and routine service. You tell me who you think is an honest more

Sean P.

23/03/22 15:52

Altra was very helpful and did a great job fixing my DeVilbiss concentrator. they work...Come with me and let me drop it, then they diagnose it for free and fix it while I wait. I know they also do repairs on shipped equipment and are an authorized service center for several brands. Great guy, very knowledgeable. If they don't answer the call quickly, don't give up. They are busy doing a good job in the back! highly recommendedread more

Diane E.

18 March 22 at 19:38

I took my CPAP in for repairs because it was completely broken and I was dependent on it. in less than two...I received it a few weeks later and it works like new. Thank you so much! This is a very valuable service, especially if you won't be able to use your new machine for a while. thanks again! I highly recommend this service!read more

Tang Fu

14 March 22 at 17:57

Sent my cpac machine in for repair and it was fixed the next day at the Berlin CT office....Great service, great more

Dennis L.

12 March 22 at 16:13

My machine has been leaking and malfunctioning for months, then the fan just stopped....I have emailed many companies that advertise that they repair CPAP machines and my model is listed as one of the machines they repair. I heard back from ASP almost immediately. Another company wrote back the next day. I decided to use ASP. The process of sending them my machine was easy. They notified me when my shipment was processed and provided a full estimate including gasket replacement. I responded immediately and paid for the service. Within a few days, they shipped it back to me, which took two days. I don't remember my machine being so quiet. here you go. I now know where to send my machine if I have any problems. more


7 March 22 at 17:42

I have had a ResMed CPAP for about 6 years. The machine is not working properly and I...My supplier told me I would have to wait about 12 weeks for a new machine. This is totally untenable. My provider suggested I try Altra CPAP Repair. It did take four weeks, start to finish, to get the machine fixed and returned, but I received it yesterday afternoon and got my first full sleep in over 8 weeks. The motherboard on the machine failed and was expensive to repair, but I'd do it again in no time. All the people at Altra are helpful and professional. Great experience! ! !read more

Thomas W.

6 March 22 at 16:39


What is the life expectancy of a ResMed AirSense 10? ›

5 years

Is there a reset button on ResMed AirSense 10? ›

ResMed AirSense 10 Factory Reset

You can reset the ResMed AirSense 10 to its default factory settings by following these simple steps: Press the home button and the select knob at the same time for about 3 seconds. You will be given an option to erase data. Select yes.

Is ResMed CPAP part of lawsuit? ›

The ResMed Lawsuit Settlement

The law protects those that come forward from job retaliation and rewards whistleblowers a share of the money that the government recovers as a result of the case. If the government joins the qui tam lawsuit, the whistleblower is entitled to 15 percent to 25 percent of the recovery.

What is the life expectancy of a CPAP machine? ›

The life expectancy of a CPAP machine differs based on the specific piece of equipment. In general, CPAP machines are used for roughly three to five years. CPAP masks, however, should be replaced several times per year.

Can a CPAP machine last 10 years? ›

When to replace your CPAP machine? Your CPAP machine should be replaced after approximately 5 years of use. The good news is, Medicare and most other insurers typically provide coverage for a new CPAP machine around the same time frame.

Why is ResMed airsense 10 being recalled? ›

The problem was that devices made between July 2004 and May 15, 2006, had the potential to short circuit in the power supply connector. Additionally, in 2019 ResMed issued a recall of 69 devices in the U.S. due to sound alarm failure which was connected to one death.

Why did my AirSense 10 stopped working? ›

Don't panic, the most likely reason for this is your AirSense 10 90W PSU (more commonly known as the ResMed AirSense 10 power cord) may have stopped working. To see if your power cord is the reason your AirSense 10 device has stopped working, do the following; Ensure that it is switched on at the wall.

How do you know if your CPAP machine needs to be replaced? ›

Signs That It's Time to Replace Your CPAP Machine
  • Your CPAP Machine Makes Noise When Inhaling. First, you should rule out air leaks in your CPAP mask or cracks in your tubing. ...
  • Your humidifier doesn't need to be refilled as often. ...
  • You're Still Snoring With CPAP Use. ...
  • You're Still Tired With CPAP Use.
Jan 12, 2021

What is blue flashing light on ResMed AirSense 10? ›

This icon indicates that your humidifier is cooling down.

How much is the CPAP lawsuit going to payout? ›

Lawyers estimate that potential CPAP lawsuit settlement amounts for cancer injuries may be between $100,000 and $500,000. Depending on the severity of the plaintiff's injuries, the amount could vary in individual cases. Jury verdicts at trial tend to be higher than settlement amounts, but not all cases go to trial.

How much money are people getting from the CPAP lawsuit? ›

CPAP cases in the lowest tier could have a payout value of $10,000 to $75,000.

What is the average settlement for a CPAP lawsuit? ›

For CPAP cancer lawsuits, the average settlement compensation payouts should at least be between $100,000 and $500,000 with the trial value being significantly higher if liability can be established.

Does sleep apnea take years off your life? ›

If left untreated, obstructive sleep apnea can shorten your life from anywhere between 12-15 years. While there is no permanent cure for obstructive sleep apnea, diagnosis and treatment will alleviate its effects. Proper treatment can ensure that your OSA won't shorten your life.

How much weight do I need to lose to get rid of sleep apnea? ›

If you have problems with OSA from being obese or overweight, weight loss can be an option to help manage your OSA. Losing as little as 5-10% of your body weight can improve or resolve OSA.

Do people lose weight after getting a CPAP? ›

The study randomly assigned 86 CPAP users to 3 months of CPAP therapy followed by 3 months of sham CPAP therapy, or vice versa. The results showed a significant BMI decrease in CPAP users compared with sham therapy users and a reversal of metabolic syndrome among some users.

Does CPAP become less effective over time? ›

These devices do have some degree of built-in obsolescence , meaning that they are not meant to work forever. They will gradually begin to fail and you'll need to replace it with a new device. If your CPAP machine is old enough and it's no longer working well, a replacement is due.

How often will Medicare replace my CPAP machine? ›

Medicare pays the supplier to rent a CPAP machine for 13 months if you've been using it without interruption.

How often will insurance pay for CPAP machine? ›

How often will my insurance pay for a new device? Many insurance companies will cover a new device every three to five years. You may also need a new sleep study before your insurance company will authorize the new device.

Is there a CPAP shortage in 2023? ›

The CPAP shortage has been predicted to continue into 2023, with reports of suppliers still facing ongoing issues with meeting patient demand. Fortunately, those living with apnea now have a range of treatment options to explore based on the severity of their condition and the guidance of medical professionals.

Did Philips buy ResMed? ›

Home » FAQs » Is the ResMed CPAP machine made by Philips? No. ResMed is a competitor to Philips that also makes CPAP, BiPAP, and other ventilator devices, and has no connection to the defective Philips CPAP and BiPAP machines that have been recalled.

What is the difference between the ResMed AirSense 10 and 11? ›

The main differences between the AirSense 10 and 11 are the new and improved software, data capturing capabilities, built-in AutoSet For Her algorithm, higher max operating altitude, different AC power levels, and reduced sound, weight, and size.

Does ResMed AirSense 10 have a fuse? ›

If the humidifier function in your ResMed Airsense 10 ventilator has stopped working, a simple replacement of the heater fuse may solve the problem.

Is it OK to use AirSense 10 without water? ›

Can I Use My AirSense 10 without Water? You can use your ResMed AirSense 10 without water, but you'll need to turn the humidification settings off in the menu and insert a side cover in place of the water chamber.

What happens if a CPAP machine stops working? ›

If you are like most people, you will wake up when the CPAP machine stops. But even if you don't, you'll be fine. Your apnea mask is designed to let you breathe room air if the continuous air stops. You don't need to worry about breathing in the exhaled CO2; built-in ports in your mask release it for you.

Will the VA replace my CPAP machine? ›

If you have VA disability benefits, the VA should help you replace the parts of your CPAP machine as needed. They may also allow you to bring in your CPAP machine for inspection and maintenance once a year.

Is it illegal to change CPAP pressure? ›

Go ahead and adjust the pressure on your own CPAP machine. There is a lot of talk about how it's "illegal" for Sleep Apnea patients to adjust or change their own CPAP machine pressure settings; that only a licensed, certified or qualified technician, physician or clinician can do it.

What is replacing the CPAP machine? ›

Inspire is an alternative to CPAP that works inside your body while you sleep. It's a small device placed during a same-day, outpatient procedure. When you're ready for bed, simply click the remote to turn Inspire on. While you sleep, Inspire opens your airway, allowing you to breathe normally and sleep peacefully.

How do I know if my AirSense 10 is working? ›

The Sleep Report option on your AirSense™ 10 or AirCurve™ 10 device will indicate that your humidifier is working properly with a smiley face icon.

What is the blue light on ResMed? ›

The blue light is an easy and unobtrusive way to allow the patient to see the water level. It is only on in stand-by mode. These lights fade while therapy is being delivered.

Does Medicare pay to repair CPAP? ›

Medicare will usually cover the cost of a new CPAP machine every five years. If you had a machine before enrolling in Medicare, Medicare may cover some of the costs for a replacement CPAP machine rental and accessories if you meet certain requirements.

How do I get reimbursed for a CPAP machine? ›

In order to be eligible for reimbursement, The Centers for Medicaid and Medicare (CMS) require proof that you are using the CPAP machine at least 4 hours per night, on 70% of nights, in a consecutive 30-day period. Most machines record your use for you.

How long will Medicare pay for CPAP supplies? ›

After you pay the $226 yearly Part B deductible (in 2023), Medicare will cover 80% of the Medicare-approved rental costs of the CPAP machine for 3 months, including the costs of filters, hoses and other parts.

How many people fail CPAP? ›

Despite the serious health ramifications, studies have shown that about half the people who are advised to use a CPAP machine abandon it within a year, and many even sooner. Some studies have estimated long-term adherence is as low as 30 or 40 percent. That means that if you're a CPAP dropout, you're far from alone.

What are the lawsuits against ResMed? ›

ResMed Corp., a manufacturer of durable medical equipment (DME) based in San Diego, California, has agreed to pay more than $37.5 million to resolve alleged False Claims Act violations for paying kickbacks to DME suppliers, sleep labs and other health care providers, the Department of Justice announced today.

What is the basis for CPAP lawsuits? ›

The CPAP litigation is centered on design defect and failure to warn, alleging Philips has known about the potential health risks since it began using the foam, and it knew or should have known of the risk that degraded PE-PUR foam could produce harmful chemicals that are inhaled by people using the CPAP devices.

What are the complaints about the CPAP recall? ›

Nearly 100,000 complaints

As of the end of 2022, the FDA had received reports of 346 deaths linked to claims about the foam problems, according to the agency. Dozens of sleep apnea patients have filed lawsuits against Philips related to the CPAP machines.

How do I check the status of my CPAP recall? ›

We may request contact information, date of birth, device prescription or physician information. Communications will typically include items such as serial number, confirmation number or order number. For further information about your current status, please log into the portal or call 877-907-7508.

What is the average age of death for sleep apnea? ›

What is the life expectancy of someone with sleep apnea? The life expectancy of a patient with sleep apnea who is under 50 years old is between 8 and 18 years. If patients receive the treatment they are likely to live longer, with fewer excess health complications than those who do not receive treatment.

How many apneas per hour is severe? ›

Obstructive sleep apnea is classified by severity: Severe obstructive sleep apnea means that your AHI is greater than 30 (more than 30 episodes per hour) Moderate obstructive sleep apnea means that your AHI is between 15 and 30.

How many apneas per hour is normal? ›

CPAP, oral appliances and other sleep apnea treatment options are designed to reduce your AHI, but not necessarily eliminate them. That's because it's considered normal for everyone to have up to four apneas an hour. It's also common if your AHIs vary from night to night.

Can losing 50 pounds cure sleep apnea? ›

Q: Can weight loss cure sleep apnea? A: The short answer is no. While there are several sleep apnea treatment options available, there is no cure. However, weight loss may help reduce sleep apnea symptoms for some people, but only if you have obstructive sleep apnea.

Does sleeping with head elevated help sleep apnea? ›

Does sleeping with your head elevated help sleep apnea? Yes, sleeping with your head elevated can help sleep apnea as it stops gravity from causing your tongue and soft tissue to fall back and block your airways. You can elevate your head with a wedge-shaped pillow or an adjustable base bed.

Which exercise is best for sleep apnea? ›

Mouth and throat exercises: These work the throat, tongue, soft palate, and jaw, and are widely regarded as the most effective type of sleep apnea exercises. Neck exercises: The back and lower part of the throat, the larynx, vocal cords, epiglottis, trachea, and esophagus can all become compromised with a thick neck.

Does sleep apnea cause belly fat? ›

Those with the sleep disorder can have increased insulin resistance and glucose intolerance, which can lead to type 2 diabetes, weight gain, and the body storing more fat, especially belly fat.

Why am I more tired with CPAP? ›

If you are using CPAP therapy but still feel tired, there could be several reasons why. It's possible that you haven't been doing the therapy for long enough, you are removing your mask during the night, your pressure needs to be adjusted, or your symptoms are mild.

Can you reverse sleep apnea by losing weight? ›

Losing just 10% of body weight can have a big effect on sleep apnea symptoms. In some cases, losing a significant amount of weight can even cure the condition.

What are the long-term risks of a CPAP? ›

Using a CPAP machine every night can lead to having a constant dry or runny nose, feeling congested all the time, and even weakened throat muscles. In the worst-case scenarios, a defective CPAP machine can end up causing long-term damage to your lungs, which can result from the polyurethane in the machine.

Does treated sleep apnea reduce life expectancy? ›

Life expectancy with Treated Sleep Apnea

Treating sleep apnea gives individuals a chance to live longer by reducing the risk of premature death by 3 times, cutting the risk of stroke in half, and the likelihood of heart attack by five times compared to people with untreated sleep apnea.

When should I stop using CPAP machine? ›

As long as you have sleep apnea, you will continue to need to use CPAP therapy. That being said, you can discontinue the use of your CPAP machine if your sleep apnea becomes cured or enters remission.

What is a common failure with CPAP? ›

Common problems with CPAP include a leaky mask, trouble falling asleep, a stuffy nose and a dry mouth.

Does a CPAP make your lungs stronger? ›

Compared with patients with poor continuous positive airway pressure (CPAP) compliance, patients with good CPAP compliance saw improvements in lung function after 12 months.

Will I sleep longer with CPAP? ›

The benefits of CPAP for sleep apnea include better sleep and less snoring.

Can using a CPAP cause respiratory problems? ›

CPAP systems can be contaminated by microbes, increasing the risk of respiratory infections. Humidifiers can add a higher risk. Our study evaluates upper respiratory tract colonization and respiratory diseases related to CPAP with or without humidifier.

Is sleep apnea considered a disability? ›

The Social Security Administration (SSA) does not recognize sleep apnea as a disability. However, if you suffer from severe enough sleep apnea, you may meet eligibility standards with the other symptoms resulting from your sleep apnea.

Does sleep apnea get better with age? ›

The prevalence of sleep apnoea increases with age, although the severity of the disorder, as well as the morbidity and mortality associated with it, may actually decrease in the elderly. A decline in cognitive functioning in older adults with sleep apnoea may resemble dementia.


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