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Find the error code or edge lighting mode you're encountering for steps to resolve the issue.
Control-panel buttons, icons, and lights
| call out | describe |
|---|---|
| 1 | Edge lighting: Indicates printer status |
| 2 | Tray light: Indicates paper-related problems, including paper jams |
| 3 | Cartridge access door light: Indicates a cartridge error |
error code
Error codes are displayed in the counter on the printer control panel.
E0 error
An E0 error indicates that the cartridge cannot be used.
This happens when one or both cartridges need attention. Reinstall both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges as needed.
E1 or E2 error
An E1 or E2 error indicates that the paper size setting does not match the size of paper loaded in the input tray.
Load the correct size paper or change the print settings, and then pressCancelbutton
. goHP Printers - Paper Mismatch Error (Windows, Mac)to know more information.
E3 or E4 error
An E3 or E4 error indicates a carriage or paper jam.
goCarriage jam or E3 errororE4 (paper jam) errorto know more information.
E5 or E6 error
An E5 or E6 error occurs when the scanner or printer is in an error state. Reset the printer.
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With the printer turned on, disconnect the printer's power cord.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to the printer, and then plug the power cord directly into the wall outlet.
E9 error
Error E9 occurs when the error occurs after a printer firmware update or after a printer reset.
Restore factory defaults on the printer, open the HP Smart app, hide the printer, and add it back to the app. For more information, please visitHP ENVY 6000e, 6400e Printers - E9 Error。
Repair the printer
If the problem persists after completing all of the above steps, have your HP product repaired or replaced.
goContacting HP Customer SupportArrange for product repair or replacement. If you are located in the Asia Pacific region, you will be directed to the local service center in your region.
To confirm your warranty status, please visitHP Product Warranty Check. Products out of warranty may be subject to a repair fee.
light pattern
Find the light pattern you're experiencing to fix the problem.
The light bar emits light blue light
The edge light strip glows light blue when the printer is idle and ready to use. When the printer is in sleep mode, the lights are dimmed. You don't need to take any action.
Light bar pulses white
The edge light bar blinks white when the printer is processing a print job. You don't need to take any action.
The light bar is blinking light green
When the edge light bar turns light green, do not use the printer until the green glow light disappears.
notes:
See if the Wi-Fi light is on
Dashboard for Wi-Fi connection status.
This happens when the printer is turned on or off or updated.
Light bar pulses purple
The edge light strip blinks purple when the printer is connected to a Wi-Fi network.
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Purple light moving from center to outer edge: The printer is in Auto Wireless Connect (AWC) mode and is waiting to connect to your computer or mobile device.
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Center light bar is purple: The printer is in Auto Wireless Connect (AWC) mode, waiting for the Wi-Fi network password in the HP Smart app.
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The outer edge of the light bar blinks purple repeatedly, and the Wireless light blinks: The printer is connecting to a Wi-Fi network using WPS mode.
The light bar blinks blue and blinks amber
This happens when the printer loses its Wi-Fi connection or there is a connection error during setup.
If this happens during first-time setup, press and holdwirelessPress and hold the button on the back of the printer for five seconds to reset the wireless connection. Then, set up the printer again.
Light bar glows amber
The light bar glows amber when a printing error occurs. Check other lights on the printer to find and resolve the error you are experiencing.
The tray light is blinking
This happens when a paper error prevents the printer from starting or continuing a print job. Load paper, check the printer for paper jams, or change the paper or paper settings.
goHP Printers - Paper Mismatch Error (Windows, Mac)orE4 (paper jam) errorto know more information.
The Cartridge Access Door light is blinking, the Cartridge light is on, and the Cancel and Resume buttons are on
This can happen when a counterfeit or previously used ink cartridge is installed, or when the ink cartridge is low on power.
If the corresponding ink cartridge is newly installed, it may be counterfeit or previously used. For more information, see the message in the HP printer software or the HP Smart app. Otherwise, the corresponding ink cartridge is low on ink. according torecoverbutton
Continue printing, and replace the ink cartridge when print quality is no longer acceptable. goreplace ink cartridgeto know more information.
Cartridge access door and Cartridge light blink, Cancel button is on, Resume button is off
This can happen when one of the ink cartridges is missing or installed incorrectly.
If one of the ink cartridges is missing, the printer will enter single-cartridge mode. Insert the missing cartridge to exit this mode. If the ink cartridges are not installed correctly, remove the ink cartridges, remove any tape, and then reinsert the ink cartridges. goreplace ink cartridgeto know more information.
The Cartridge Access Door light is on, the Cartridge light is off, and the Cancel and Resume buttons are off
This happens when the ink cartridge access door is open. Close the ink cartridge access door and resume printing.
Cartridge access door light blinks quickly, Cartridge light blinks quickly, Cancel button is on, Resume button is off
This happens when the carriage inside the printer stops.
according toCancelbutton to cancel the print job, and then look for any obstructions in the path of the carriage. goCarriage jam or E3 errorto know more information.
Light bar blinks amber quickly
The light bar blinks amber and the printer LED blinks rapidly. This happens when the printer has a fatal error.
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With the printer turned on, disconnect the printer's power cord.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to the printer, and then plug the power cord directly into the wall outlet.
Light bar blinks amber and turns green
The edge light strip glows amber toward the edge and then turns green.
This happens when the printer is restored to factory default settings.
The light bar pulses blue from the center and glows green at the ends
This happens when printer identification is triggered. The printer returns to a ready or idle state after recognition. No action is required.
The light bar flashes blue and amber three times rapidly in the center
This happens when the number of Wi-Fi Direct connections is up to 5 devices.
If you are trying to connect a new device, you must first disconnect one of the previously connected devices. For more information, please visitHP Printer Setup (Wi-Fi Direct)。
The light bar glows purple on the outside edges and flashes amber in the center
This occurs when the printer encounters an error while connecting using Wi-Fi Protected Setup (WPS).
hold downwirelessbutton
Press and hold the back of the printer for five seconds to reset the wireless connection, then set up using WPS again.
For more information, please visitHP Printer Setup (HP Smart App)。
Repair the printer
If the problem persists after completing all of the above steps, have your HP product repaired or replaced.
goContacting HP Customer SupportArrange for product repair or replacement. If you are located in the Asia Pacific region, you will be directed to the local service center in your region.
To confirm your warranty status, please visitHP Product Warranty Check. Products out of warranty may be subject to a repair fee.
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FAQs
HP DeskJet, ENVY 6000, 6400 - Blinking Lights and Error Codes? ›
There's a printer error, which is indicated by the rapid blinking of power lights. Some parts of the printer are broken, or there's an internal error with the device. You need to restart your printer if you notice the 'Resume' light and the Power light blinking together. There's an improper connection.
Why are all the lights blinking on my HP Envy printer? ›There's a printer error, which is indicated by the rapid blinking of power lights. Some parts of the printer are broken, or there's an internal error with the device. You need to restart your printer if you notice the 'Resume' light and the Power light blinking together. There's an improper connection.
What is error code E on HP ENVY 6000? ›E0 error. An E0 error indicates an unusable cartridge. This occurs when one or both ink cartridges need attention. Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.
What is error code E1 on HP Envy Pro 6400? ›An E1 or E2 error indicates that the paper size setting does not match the paper size that is loaded.
How do I clear the error message on my HP printer? ›- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer. note: HP recommends plugging the printer directly into a wall outlet.
The Power light blinks at a steady interval when the printer is processing a print job. If the Power light blinks fast, the ink cartridge door might be open, or the printer might be in an error state. If an error message displays on the computer screen, follow the on-screen messages to resolve the issue.
What is error code E3 on HP Envy 6000? ›During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel.
What is error code E4 on Envy 6000? ›Clear jammed paper from the input tray and cleanout area
Pull out the input tray, and then remove any paper. Look inside the input tray and use both hands to remove any jammed paper or debris inside the printer.
Remove any jammed paper that is accessible from the input tray area. Press the Cancel button to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam. Gently remove any jammed paper and bits of torn paper from the input tray.
What is error code e01 on printer? ›If the FFC cable is damaged, broken, or disconnected, it can cause the Epson Error E-01. To check the FFC cable, you need to open the printer's cover and locate the cable. Gently remove it from the printhead and mainboard, then reinsert it securely. Make sure that there are no bent pins or other damage to the cable.
What is fatal error in HP printer? ›
A fatal error displays on the computer during software installation. This error is caused because the computer does not recognize the printer driver.
How do I clear printer error messages? ›- First of all, cancel any print jobs that may be in the queue. As you can see from Gillian's picture, she had a few jobs stuck in there. ...
- Switch off and restart the printer. ...
- Check the paper in your printer.
This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.
Why is my printer blinking both lights? ›When both the red light for your ink and paper out is flashing on your printer, then this error occurs because of a clogged printhead. The movement of the print head is blocked due to any foreign object or jammed paper. Clear it out soon as this will help to resume printing.