hp-concentra-wrapper-portlet
Action ${title} is loading...
This document is for HP DeskJet 3630, 3631, 3632, 3633, 3634, 3635, 3636, 3637, 3638, DeskJet Ink Advantage 3635, 3636, 3638, and DeskJet Ink Advantage Ultra 4729 All-in-One printers.
The printer is working, but the printout is missing black or color ink, or the printed page is blank or low on ink.
Step 1: Use genuine HP ink cartridges
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled ink cartridges. If you are not using genuine HP ink cartridges, the steps in this document might not resolve the problem. To check the authenticity of an ink cartridge, visitHP anti-counterfeitingweb page (in English).
Shop for replacement ink cartridges and other supplies fromhp storeor local retailers.
Step 2: Check the estimated ink levels
Low ink levels can affect print quality.
notes:Ink level warnings and indicators provide estimates for planning purposes only. When the indicator shows low ink levels, consider replacing the ink cartridges to avoid possible printing delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.
Check ink levels in Windows
Check the estimated ink levels in Windows 8, Windows 7, or Windows Vista.
Load unused U.S. Letter or A4-size plain paper into the input tray.
If the printer is not already on, press the power button to turn on the printer.
open or searchlife valuefolder, click your printer's folder, and then click your printer's name.
thisHP Printer AssistantThe software opens.
superiorHP Printer Assistantwindow, clickMaintain your printer。
clickEstimated ink levelsLabel.
number: Example of ink level display when the ink cartridge is full
Check Ink Levels in OS X
Check estimated ink levels in OS X v10.10 Yosemite, OS X v10.9 Mavericks, or OS X v10.8 Mountain Lion operating systems.
Load unused U.S. Letter or A4-size plain paper into the input tray.
If the printer is not already on, press the power button to turn on the printer.
On the menu bar, click the Apple icon (
）。clickSystem Preferences。
clickprint and faxorprint and scan。
Click your printer name, then clickopen print queue。
clickprinter settingsorset up, clickutilities, then clickOpen Printer Utility。
clicksupply status。
number: Example of ink level display when the ink cartridge is full
）。Step 3: Replace low or empty ink cartridges
Replace the very low or empty ink cartridge, and then try printing again. If all ink cartridges show normal ink levels, skip this step.
If the printer is not already on, press the power button to turn on the printer.
Load plain white paper into the input tray.
Open the outer door.
number: open the outer door
Open the ink cartridge access door.
The carriage moves to the center of the printer.
Wait until the car is idle and quiet before proceeding.
See AlsoPrinters in the HP Officejet 2620 and Deskjet Ink Advantage 2640 All-in-One Printer Series Print Blank Pages or No Black or Color InkWhy is my printer printing blank pages and how can I fix it?Guide to Fixing Blank Pages Printed on HP Printers - e-Methods TechnologiesHP Printer Prints Blank Pages [SOLVED] - Driver Easynumber: Open the ink cartridge access door
Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
number: Remove the ink cartridge
Remove the new ink cartridge from its package, and then remove the plastic tape.
warn:
Do not attempt to remove copper electrical straps.
Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can cause clogs, ink failure, and bad electrical connections.
number: Remove the plastic tape
Hold the ink cartridge by its sides with the nozzles facing the printer, and then insert the ink cartridge into its slot. Make sure the ink cartridges are inserted into the correct slots.
Tri-color ink cartridge (
) into the slot on the left.black cartridge (
) into the slot on the right.
Push the ink cartridge forward into the slot until it clicks into place.
number: snap the ink cartridge into place
Repeat these steps to replace another ink cartridge, if necessary.
Close the ink cartridge access door.
number: Close the ink cartridge access door
Close the outer door.
number: close the outer door
Follow any prompts on your computer screen.
Wait about 30 seconds for the alignment page to print automatically.
notes:
The printer automatically prints an alignment page only if:newThe ink cartridge is installed.
) into the slot on the left.
) into the slot on the right.
Proceed to the next step to align the ink cartridges.
Step 4: Align the ink cartridges
Align the ink cartridges for best print quality.
Lift the scanner cover.
Place the alignment page print-side down on the upper right corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
Close the scanner lid.
Press the Start Copy Black and White button
or Start Color Copy buttonOn the printer control panel.The printer aligns the ink cartridges.
notes:
If the alignment page does not print automatically, you can print an alignment page manually using the HP Printer Assistant Software (Windows) or Printer Utility (macOS or OS X).
or Start Color Copy button
On the printer control panel.If the print quality problem persists after replacing the empty ink cartridge, continue to the next step.
Step 5: Clean the ink cartridges
Use the HP software to clean the print cartridges, and then evaluate the results.
notes:To avoid problems requiring cleaning, be sure to usestrengthbutton.
Clean the ink cartridges in Windows
Clean the ink cartridges in Windows 8, Windows 7, or Windows Vista
Load unused U.S. Letter or A4-size plain paper into the input tray.
If the printer is not already on, press the power button to turn on the printer.
open or searchlife valuefolder, click your printer's folder, and then click your printer's name.
thisHP Printer AssistantThe software opens.
superiorHP Printer Assistantwindow, clickMaintain your printer。
clickequipment servicetab, then clickClean the ink cartridges（
）。A print quality diagnostic page will print.
number: Example of a print quality diagnostic page with no defects
Check the Print Quality Diagnostics page.
If the print quality isacceptable, clickcomplete. You can stop troubleshooting.
If the print quality isunacceptable, clickSecondary cleanlinessWhen prompted to proceed to the next level of cleaning.
notes:
If the printhead is severely clogged, another cleaning cycle may be required. If so, wait 30 minutes before performing the two-stage cleaning again.
）。
Clean the ink cartridges in OS X
Clean ink cartridges in OS X v10.10 Yosemite, OS X v10.9 Mavericks, or OS X v10.8 Mountain Lion operating systems.
Load unused U.S. Letter or A4-size plain paper into the input tray.
If the printer is not already on, press the power button to turn on the printer.
On the menu bar, click the Apple icon (
）。clickSystem Preferences。
clickprint and faxorprint and scan。
Click your printer name, then clickopen print queue。
clickprinter settingsorset up, clickutilities, then clickOpen Printer Utility。
clickClean the print head。
After the cleaning cycle is complete, click thePrint。
A print quality diagnostic page will print.
number: Example of a print quality diagnostic page with no defects
Check the Print Quality Diagnostics page.
If the print quality isacceptable, clickcomplete. You can stop troubleshooting.
If the print quality isunacceptable, clickSecondary cleanlinessWhen prompted to proceed to the next level of cleaning.
notes:
If the printhead is severely clogged, another cleaning cycle may be required. If so, wait 30 minutes before performing the two-stage cleaning again.
If cleaning the print cartridges does not resolve the issue, go to the next step.
Step 6: Identify the problem ink cartridge
Identify the ink cartridge that is causing the print quality problem.
Review the print quality diagnostic page that you printed in the previous solution.
Check the text and color blocks on the page.
If you notice any defects in the black text on the page,BlackIt's an ink cartridge problem.
If you notice any defects in the colored blocks on the page,TricolorIt's an ink cartridge problem.
Step 7: Replace the problem ink cartridge
Replace the problem ink cartridge with a new genuine HP ink cartridge.
If your ink cartridge or printhead is defective, it may be under warranty. To check the warranty on ink or toner supplies, go toPrinter and page yield overview, then view thelimited warrantyYour supplies information.
If the printer is not already on, press the power button to turn on the printer.
Load plain white paper into the input tray.
Open the outer door.
number: open the outer door
Open the ink cartridge access door.
The carriage moves to the center of the printer.
Wait until the car is idle and quiet before proceeding.
number: Open the ink cartridge access door
Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
number: Remove the ink cartridge
Remove the new ink cartridge from its package, and then remove the plastic tape.
warn:
Do not attempt to remove copper electrical straps.
Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can cause clogs, ink failure, and bad electrical connections.
number: Remove the plastic tape
Hold the ink cartridge by its sides with the nozzles facing the printer, and then insert the ink cartridge into its slot. Make sure the ink cartridges are inserted into the correct slots.
Tri-color ink cartridge (
) into the slot on the left.black cartridge (
) into the slot on the right.
Push the ink cartridge forward into the slot until it clicks into place.
number: snap the ink cartridge into place
Repeat these steps to replace another ink cartridge, if necessary.
Close the ink cartridge access door.
number: Close the ink cartridge access door
Close the outer door.
number: close the outer door
Follow any prompts on your computer screen.
Wait about 30 seconds for the alignment page to print automatically.
notes:
The printer automatically prints an alignment page only if:newThe ink cartridge is installed.
Proceed to the next step to align the ink cartridges.
Step 8: Align the ink cartridges
Align the ink cartridges for best print quality.
Lift the scanner cover.
Place the alignment page print-side down on the upper right corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
Close the scanner lid.
Press the Start Copy Black and White button
or Start Color Copy buttonOn the printer control panel.The printer aligns the ink cartridges.
notes:
If the alignment page does not print automatically, you can print an alignment page manually using the HP Printer Assistant Software (Windows) or Printer Utility (macOS or OS X).
If the print quality problem persists after replacing the problem ink cartridge, continue to the next step.
Step 9: Servicing the Printer
If the previous steps do not resolve the problem, have the printer serviced.
If the problem persists after completing all of the above steps, have your HP product repaired or replaced.
goContacting HP Customer SupportArrange for product repair or replacement. If you are located in the Asia Pacific region, you will be directed to the local service center in your region.
To confirm your warranty status, please visitHP Product Warranty Check. Products out of warranty may be subject to a repair fee.
notes:Keep print samples that show the problem. If an ink cartridge, printhead, or printer is replaced under warranty, a support agent will request a print sample. If the printer is returned to HP, the print samples must be returned with the printer. When packing the printer for shipping, place the samples in the output tray.
");$('#embeddedIframe32255').css({'width' : '800px', 'height' : 'auto'});});$(window).on("load", function(){$(".table-responsive").addClass("enableScrollOnOverflow");$("img.docImage"). addClass("img-responsive");$("img.docImage").css("max-width","100%");// $(".section.expandable").prev(":not(.section.expandable)+.section.expandable").find(".expandableHeading").css("border-top", "1pxsolid #ccc"); $(".callout").closest("ol").addClass("calloutList"); $('#embeddedIframe32255').css({'width' : '800px', 'height' : 'auto'});//ALM 3290 - start of change var checkLC = getCCLC();if(checkLC === 'zh') {varanchorList = document.querySelectorAll('.content-link a'); //Select all anchor tags with a specific class name varmodifyAnchorList = Array.prototype .slice.call(anchorList); //Convert nodelist to array modifyAnchorList.forEach(function(element) {if (element.href.indexOf("zh-hans") > -1 || element.href.indexOf("zh-hant") > -1) { element.href = element.href.replace(/zh-hans/g, "zh").replace(/zh-hant/g, "zh"); //replace zh-hans and zh-hant with zh}});}//ALM 3290 - end of changes});
FAQs
Why is my printer not printing black when ink is full HP? ›
Solution 1: Use an automated instrument to clean the printhead. If your printer isn't printing black or is printing a light grey hue, it's time to replace it. Then take a look at the automated printhead cleaning option. To run the automated printhead cleaning, follow the step-by-step instructions.
Why is my HP printer printing blank pages when it has ink? ›Ink or toner cartridges that have become dislodged from their proper place. The wrong paper size loaded in the input tray. Clogged printer head nozzles causing a build-up of blocked ink or toner. Blank pages in the document you're printing.
Why is my printer black not black enough? ›Check the ink levels
Sometimes, the printer may not print black ink because it is low or empty. You can check the ink levels on the printer's display, or by using the software that came with your printer. If the ink level is low, replace the cartridge or refill it according to the manufacturer's instructions.
Align the Printhead – Many printers include an “Align Printhead” option in their maintenance menu or control panel. This calibrates the alignment installation positions of the printhead, improves deviated colors and lines, and can sometimes get your printer printing black again.
Why does my printer have full ink but not printing? ›If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it's most likely that you are dealing with a clogged printhead.
Why is my HP printer showing no ink but cartridge full? ›Clean the Cartridge Contacts: one of the most common reasons you might get a cartridge problem error when your cartridges are new and full is the contacts on the cartridge might be dirty or otherwise obscured from making good contact with the electronics in the printer head carriage.
How to fix a printer that has new ink but prints out blank pages? ›- Print a Test Page. ...
- Restart Your Printer and PC. ...
- Fix Ink/Toner Cartridge Issues. ...
- Unclog the Print Head. ...
- Align the Printer Cartridges. ...
- Run the Printer Troubleshooter. ...
- Update Printer Drivers. ...
- Print Directly to the Printer.
There are numerous possible causes for a printer that's randomly producing blanks. The most common ones are empty ink cartridges, improper cartridge installation, and congested nozzles. Driver and software issues can sometimes cause this problem as well.
Why is my printer printing black blank pages? ›If your printer is running low on ink, it may start printing blank pages. To check your ink levels, go to your printer's control panel and select the Ink Levels option. Whenever the ink levels are low, replace the cartridges with new ones. You can also try shaking the cartridge gently to redistribute the ink.
How can you tell if a printhead is clogged? ›Faint, streaky or spotty prints are all common signs of a clog but a simple cleaning can usually get your HP ink cartridges working again. Printheads clog due to infrequent cartridge use. If you regularly go a few weeks without printing, your cartridges will eventually dry out and need to be replaced.
Why is my HP printer not working after replacing ink? ›
If you've recently refilled the ink in a cartridge, it may be defective and need to be replaced. The new ink cartridge may be defective or damaged. For instance, it may have a bad printer header or a blocked ink nozzle. Return the cartridge and get a new one to see if the replacement works better.
Will HP printer print black if color cartridge is empty? ›Whether you use an HP printer or any other, you can make it possible to print in black while your printer screen is showing the color cartridge empty notification. All you need to do is reset your printer first and then, make certain print settings i.e open the option of “Print in Grayscale”.